For the first time, I’m very disappointed. I’m a rewards member who only uses Enterprise. I rented a Nissan Altima to Savannah, Ga. The check engine light was on, the fuel was empty, the car smelled of cigarettes, and the exterior was scratched up. I found it odd that the damage was noted on paper and not in their system. I changed the drop off location to Rincon, GA. I provided them with the paperwork showing that Lawrenceville noted the damage. After leaving I got my emailed receipt as usual, but a week later I received a damage claim notice in the mail. I dropped this vehicle off in the same condition that I received it. Looks like I’ll be paying for damage I didn’t cause. If Enterprise doesn’t rectify this properly I will no longer be a customer. I am going to spread the word.
I ask that customers service improve and some more training woul be helpful .
I was very pleased with the service that I received from this branch. Everyone was helpful and friendly, We will use this branch for future rentals.
Please make sure that all cars are clean and smells good.
had been o.k. with the exception for my last two rental...I ask for a pickup ,when the gentleman arrived before he would let me sit down and we leave he ask for all proof of current information in my driveway he said before we leave he needed to verify everything, the was very embarrassing and up setting which held up from making my appointment me from...express my concerns to the managers on site . As of today never heard anything from managers .
The customer service is awesome! My wife and I truly appreciate the patience and professionalism of the Branch manager, Joe. We highly recommend this location to anyone!
The staff is friendly and will get you in a vehicle pretty quick.
My experience with enterprise in RINCON GA
Enterprise Rent A Car is a US Car Rental based in Rincon, Georgia. Enterprise Rent A Car is located at 6014 GA Highway 21 S, Ste A, Rincon, GA 31326, USA.
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